I am a third year student and currently studying Bsc (Hons) Shipping and Port Management in Southampton Solent University. I will be graduate July this year and has planned to further my studies in Masters. I was uncertain about what course should I take for my Masters and also have a few considerations on cost, rank of university and the university’s venue. But Karen enables me to sort out my concerns. I knew Karen when I was taking my English Test 2 years ago in Johor and Karen had helped me a lot during my recruitment in Solent University. Even when my colleagues and I had successfully recruited in the university, she still keeps in touch with us and update us, not only in the latest educational news and studies opportunity but also to make sure that we are doing great in the new environment and supporting the events and activities that we undertake with collaboration with other Universities in Southampton. The hospitality and level of approach shown by Karen make us feel comfortable and warm because she is easily reachable and fairly flexible for an appointment. She also gives us guidance on the recruitment procedure which I found very convenient especially as an international student. Overall, I really love working with Karen.